Questions Worth Asking Before Booking a Couch Cleaning Service

Your couch gets more daily use than almost anything else in the house, which is exactly why it's worth being a bit choosy about who cleans it. A few questions up front can save you a disappointing result later.

What cleaning method will you use?

Different fabrics call for different approaches — hot-water extraction, steam cleaning, low-moisture cleaning, or a solvent-based method for fabrics that shouldn't get wet. Ask which method suits your couch specifically, not just which method the company defaults to.

What products are you using?

Ask whether the products are safe around kids and pets, and whether they're likely to leave a residue. A straight answer here tells you a lot.

Can you treat stains and odour?

Confirm whether pet stains, food and drink spills, and general odour are within scope — and ask for an honest read on your specific marks before work starts, rather than a blanket promise.

How will you quote it?

A workable quote should cover the method being used, whether stain treatment or fabric protection is extra, and what happens if the couch turns out to be heavily soiled once inspected in person.

What can't be promised?

Be wary of anyone who guarantees a specific result before they've seen the couch. A stain's outcome depends on the fabric, how long it's been there, and what's already been tried on it — a good cleaner will tell you that upfront rather than overpromise.

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Frequently asked questions

Common questions about questions worth asking before booking a couch cleaning service.

Will the stain come out completely?

We can't promise a specific result. What comes out depends on the fabric, how old the stain is, its condition, and any prior treatment. We'll give you an honest assessment before starting.

How do you decide which cleaning method to use?

We inspect the fabric and check the manufacturer's care code (W, S, WS or X) where one exists, then choose a method suited to that fabric — hot-water extraction, steam cleaning, low-moisture cleaning or a solvent-based approach.

Is steam cleaning the same as hot-water extraction?

Not exactly. Steam cleaning uses steam vapour, while hot-water extraction applies a solution and water then extracts it back out with the soil. Both are used across our services depending on the fabric.

Do you clean leather?

Yes. Leather is cleaned and, where suitable, conditioned using products matched to the leather finish rather than fabric cleaning products.